General provisions

Stay

When an online booking is made at www.danske-hoteller.dk or on one of Danske Hoteller A/S' hotel websites and the following applies when choosing to pay at the hotel at check-in or check-out: Your/the guest's payment details (card number, expiry date, etc.) are registered and the transaction is approved by you/the guest and the booking is completed, but the amount is not deducted. Payment is only made upon check-in or check-out at the hotel by normal settlement (cash, with bonus kroner or credit card) at the reception. In this case, the transaction approved by online booking is never withdrawn.

However, when using a debit card, the amount is reserved on your/the guest's account for approx. 30 days. It is not a provision made by Danske Hoteller A/S, but a condition set by NETS/payment provider.

Payment with Dankort

Prices

Prices quoted are incl. VAT.

When sending an invoice by mail or via EAN, an invoice fee of DKK 75, -

Please note that Danske Hotell and its subsidiaries do not have a fixed price list for accommodation and stays. Therefore, prices can change in both positive and negative directions without notice. The price agreed or stated when booking the trip is therefore valid.

Cancellation

In case of cancellation of stay due to acute illness, accident or death affecting the tenant, spouse, children, parents or siblings, the full rental amount is refunded (100%).

Alm. accommodation: cancellation must be made in writing no later than 2 days prior to arrival. If booking later than 2 days prior to arrival, the cancellation period is 24 hours. However at latest 18.00 the day before arrival.

Fair confirmation: cancellation can be made free up to 30 days prior to arrival by written notification to the hotel, then billed according to confirmation.

Stays (including food): Cancellation of the entire event can be made free up to 30 days prior to arrival by written notification to the hotel, then billed according to confirmation.
Reduction: reduction in number of participants up to 50%, can be made freely up to 21 days before arrival by written notification to the hotel, then billed according to confirmation. Reduction in number of participants, up to 25%, can be made free up to 14 days before arrival by written notification to the hotel, then billed according to confirmation.

Exceeding the cancellation deadline, 100% of the total room price is payable incl. Possibly. purchase in cancellation fee. Thus also if the departure time changes during the stay, as well as no show from the reservation.

Force majeure
If the stay is prevented due to force majeure (natural disasters, strike, war actions, riots and the like), Danske Hotels A / S is not liable for interrupted or unfulfilled stays.

Consent
When booking the stay, you consent to receive a text message and an email with a link to practical information about your stay, as well as the possibility that you can book additional benefits that you can avail before, during or after your stay.